Our returns/exchange policy states that there shall be no return/exchange of merchandise. Unfortunately, we can’t offer you a refund or exchange, due to the nature of our business and production process.
There are certain situations where only partial refunds are granted: (if applicable) If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Frisco, TX, 75035, United States.
To return your product, you should mail your product to: Frisco, TX, 75035, United States.
You will be responsible for paying for your own shipping costs for your item. Shipping costs are non-refundable.
Items purchased from House of Anna Couture and Accessories will be shipped the same business day via USPS. We charge a $ rate of $7.50 for ground shipping. U.S. orders usually arrive within about 2- 3 days with priority shipping.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We will try our best to get your merchandise to you in great condition and timely manner but cannot guarantee that nor the safety, once we hand over to the shipping service.